Privacy Policy

1. Introduction

EaseBiz LLC ("Realty Ease AI," "we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform, services, and website.

2. Information We Collect

We collect the following types of information:

a) Personal Information

• Full name, email address, phone number
• Company name and business details
• Billing and payment information (processed securely via PayPal)
• Account credentials (passwords are stored hashed, never in plain text)

b) Usage Data

• Pages visited, features used, and session duration
• Device type, browser, operating system, and IP address
• Interaction logs within the dashboard

c) Communication Data

• Messages exchanged through our platform's messaging system
• Support requests and correspondence

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process payments and manage subscriptions
• To match you with qualified Virtual Assistants
• To communicate service updates, billing notifications, and support
• To ensure platform security and prevent fraud
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Virtual Assistants:Only the information necessary to perform their assigned tasks
• Payment Processors:PayPal for subscription and payment processing
• Service Providers:Infrastructure providers (hosting, email, analytics) bound by data processing agreements
• Legal Authorities:When required by law, court order, or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (TLS/SSL)
• Encrypted data at rest
• Role-based access controls
• Regular security audits
• All VAs sign binding Non-Disclosure Agreements

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., financial records, dispute resolution).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict data processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at privacy@realtyeaseai.com.

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. For details on the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Services

Our platform integrates with the following third-party services, each with their own privacy policies:

• PayPal:Payment processing and subscription billing
• Pusher:Real-time messaging and notifications within the dashboard
• Google:OAuth sign-in authentication
• Meta (Facebook) Pixel:We use the Meta Pixel on our marketing website to measure advertising effectiveness and conversions. This may collect your browser and device information when you visit our site. No account or dashboard data is shared with Meta. You may opt out via Meta's privacy settings.
• Zoho SalesIQ:Live chat and customer support
• Cloud Infrastructure:Hosting and database providers (e.g., Vercel, Neon) bound by data processing agreements

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
privacy@realtyeaseai.com
EaseBiz LLC, 228 Park Ave South, New York, NY, USA